1. Bookings & Scheduling

All cleaning appointments must be booked in advance via phone, email, or online form. Availability is not guaranteed until confirmed by our team. We reserve the right to reschedule due to staffing or operational limitations.

 

2. Cancellations & Rescheduling

Clients may cancel or reschedule appointments with at least 24 hours' notice. Cancellations with less than 24 hours' notice may incur a fee of up to 50% of the scheduled service price. No-shows may be subject to the full service fee.

 

3. Access to Property

Clients must ensure our team can access the property at the scheduled time. Failure to provide access (e.g., locked doors, no key/code, or client absence) may result in a call-out fee equivalent to 50% of the service rate.

 

4. Payment Terms

Payment is due upon completion of service unless otherwise agreed in writing. We accept cash, bank transfers, and other approved electronic methods. Overdue payments may be subject to late fees or service suspension.

 

5. Scope of Service

All services provided are as agreed upon during the booking process. Additional tasks not originally agreed upon may require a revised quote. Deep cleaning services differ from standard cleaning and must be booked specifically.

 

6. Satisfaction Guarantee

We aim for high customer satisfaction. If you are unsatisfied with your service, please notify us within 24 hours. We will assess the concern and may offer a complimentary re-clean of the affected area if reasonable.

 

7. Liability & Insurance

Our company is fully insured. While we take every precaution, we are not responsible for:

• Pre-existing damage

• Items not secured or protected by the client

• Wear and tear on surfaces, appliances, or fixtures Clients should secure valuables and disclose fragile areas or items in advance.

 

8. Cleaning Products & Equipment

We provide all equipment and standard cleaning supplies. Upon request, we can use eco-friendly products. If the client prefers to provide their own supplies, this must be discussed and agreed upon prior to service.

 

9. Health, Safety & Conduct

We reserve the right to refuse service where hazardous conditions exist, including but not limited to mold, biohazards, or aggressive pets. Any abuse, harassment, or unsafe environment will result in immediate termination of the visit and may lead to a ban on future bookings.

 

10. Pets & Allergies

Clients are responsible for informing us of pets on the premises. We are not liable for allergic reactions caused by cleaning agents unless previously disclosed and alternative products requested.

 

11. Changes to Terms

We may revise these Terms & Conditions at any time. Updated versions will be posted on our website and take immediate effect.

 

 

Questions about these terms? Please contact us at:

Email: yourmailhere@mail.com

Phone: +123-456-7890